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Bonfiglioli gives top priority to Drives Service Centre while bolstering inventories in Australia and NZ
The international Bonfiglioli industrial motors and drives group is undertaking the largest expansion ever of its service facilities in Australasia as it more than doubles the size of its headquarters Down Under.
"Our new $8 million facility located near the M7 Orbital in the Western Sydney suburb of Glendenning accommodates a Drive Service Centre (DSC) equipped to meet Bonfiglioli's global technical and service standards", says The Managing Director of Bonfiglioli Transmission (Aust & NZ) Pty Ltd, Mr Malcolm Lewis.
"The DSC, managed by Mr Matt Ryan, will be our technical competence centre for all Bonfiglioli products sold by BTA. The new Drive Service Centre at Glendenning headquarters is further complemented by Bonfiglioli branch offices around Australia, plus a new branch in Auckland, New Zealand, where we have a joint assembly venture facility with our BEST Partner, Motion Industries New Zealand", says Mr Lewis. BEST is the highest level of partnership with Bonfiglioli, which is a world leader in drives technology with sales of more than $1 billion a year and more than 2500 staff with extensive operations in mainland Europe, the UK, USA, Canada, South Africa, India, China, South Asia and Australasia.
In addition to the capital investment in its new Australasian headquarters, Bonfiglioli has invested a further $11 million on stock inventories in Australia and New Zealand to ensure the broad availability, and prompt deliveries of its drive technologies.
"We are giving top priority to technology, range, inventory and service in Australasia", says Mr Lewis. "Among the many benefits that the expanded Drive Service Centre will provide are sophisticated engineering capabilities that help ensure machinery is tailored to individual customer needs, and are designed to give optimum performance in particular applications. The DSC will also provide field support for the latest technologies that we are introducing throughout our range", he said.
"The expanded service capabilities encompass the spectrum of gearbox technologies, ranging from hydraulic and electro-mechanical types to advanced electronic drives, as well as non-standard and combination types. Such versatility is vital in sophisticated processing and heavy industrial areas, ranging from areas such as food and chemical processing to mining and resources", says Mr Lewis.
The electronic services offered by Bonfiglioli in Australia and New Zealand are in turn complemented by Mechatronics DSC specialists.
Roles of the expanded DSC include:
* Applications Engineering
* System and Product Selection
* Commissioning
* Technical Call Centre
* After-Sales Service
Additionally, a large selection of 2D and 3D technical drawings is now available for download in many formats from the website . This link to Bonfiglioli's internationally proven Mosaico Engineering link also facilitates access to guided product selections, technical specifications and online help.
"The technical service and skills base of the DSC is being given such a high priority because it is highly important to our ability to propose integrated solutions to customer needs", says Mr Lewis. "As we expand our leadership in multiple streams of gearbox technologies, we must also enhance our ability to specify and combine their advantages for the greatest benefit to different industries", he said.
"To maintain and expand our authority in our field, we require a centre of concentrated expertise where we can bring together all the different technologies and solve non-standard issues that are vitally important to mainstream industries.
Also, prompt and expert after-sales service is in high demand from clients who cannot afford downtime or inefficiency", he said.
The new Drive Service Centre is accommodated within 3,000 m2 of the Stage One office complex in Bonfiglioli's new 10,000 m2 site headquarters at Glendenning.
Stage One includes:
* More than 2,300 m2 of factory space that has been purpose-built to cater for existing and new ranges of technology that are being introduced by the company.
* A further 700 m2 of office space with expanded accommodation for technical and design staff,as well as greater customer support facilities.
Eventually Stage Two will include a 5,000 m2 warehouse and assembly centre to provide additional space to assemble the new range of heavy duty helical gear reducers being launched this year by the Bonfiglioli group.
The new Glendenning facility already incorporates a new 12.5 tonne capacity overhead crane over the assembly area to cater for these larger gear drives which will be locally assembled from July 2008.
These new bevel helical and parallel shaft reducers will be offered across a broad range of industries including materials handling, steel mills, ports, water treatment, mining and special machine builders.
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